S7 - Q. I've just had a power cut, and now my S7 app shows 'Server Not Found'?
Answer:
Just prior to (or at the point of) power being returned after a power cut, the mains supply can suffer a mains spike where the line voltage can go higher than usual. This sudden spike can be enough to unsettle and in the most serious of cases destroy discrete electrical componentry.
If you find that your Systemline S7 is not functioning after this type of event, we recommend the following actions:
- Power down all equipment and then remove mains power completely (either by turning off power at the socket to which the equipment is attached or by removing the power cable).
- Leave the system in this unplugged state for 30mins, as this will allow for any capacitance in the circuitry to dissipate.
- After 30mins, plug all the equipment back in if unplugged, and/or power back on at the plug socket/s. Please note, you should power the NetAmps on first followed by the NetServer.
In the majority of cases, this will have resolved the issue and the S7 system should now be back up and running, but if not, please contact your installer in the first instance.
You can also contact the Systemline Technical Support team by
raising a support ticket, or if you are an installer, by calling the
installer priority telephone number. It might also be worth
considering the installation/use of a mains surge protection power strip
to avoid this happening in the future, although this is not guaranteed
to guard you against such events.
Please note, the Technical Support Service is available during the following office hours:
Mon-Thur 8:30am - 5:00pm
Fri 9:00am - 3:00pm
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